Payments, invoices, plan changes and refunds
In short
Payments go through Paddle, which issues receipts and VAT invoices. When you upgrade you pay only the difference right away; downgrades and cancellations take effect at the end of the period you’ve already paid for. Within 14 days of buying each subscription (the plan or an add-on) you can ask for a full refund; automatic renewals are reviewed case by case.
Who handles payments?#
Paddle.com Market Ltd, our authorized reseller (merchant of record). Paddle’s secure checkout opens from your account area and from the Pricing page; it accepts the major cards and other methods depending on your country. Mailamber never sees or stores your card details.
Where can I find receipts and invoices?#
In the confirmation emails Paddle sends after each payment. For a business invoice, enter your VAT number at checkout: Paddle applies it and handles VAT according to your country.
How do I change plans?#
From your account area, Plan tab:
- to a higher plan (or from monthly to yearly): the change is immediate and you pay only the difference for the remaining period;
- to a lower plan (or from yearly to monthly): the change takes effect at the end of the period you’ve already paid for; until then you keep everything.
The app updates by itself within a few minutes, on every device.
How do I cancel?#
From your account area, with Cancel subscription, in two clicks. Your plan stays active until the end of the paid period, then you move to Free with no further charges; you can reactivate it before it expires. You don’t lose anything that’s on your device.
How do I get a refund?#
You have 14 days from the purchase of each subscription to withdraw and get a full refund, wherever you live: this applies to the plan, monthly or yearly, and separately to each add-on (Tracking Pro, Extra devices), each from its own purchase. If you subscribe again after cancelling, that is a new contract with its own 14 days. Automatic renewals are not covered by the 14 days: if a renewal was charged and something is wrong, write to us anyway and we review it case by case.
To ask for a refund, write to support@mailamber.app from your account’s email address, or use the link in your Paddle receipt. The refund goes back to the same payment method; refunding the plan returns your account to Free, refunding an add-on closes only that add-on. All the details are in the refund policy and the terms of service.
How do coupons work?#
When there’s an offer, the code appears on the Pricing page. Paste it into Paddle’s checkout: the discount applies to the first charge, not to renewals, and it may be limited to certain plans or billing cycles.
Will I get a reminder before renewal?#
For yearly plans we email you a few days before renewal, with the amount and date. You can cancel at any time from your account area to avoid future charges.
